Effective Date: 30-May-2026
Welcome to GRACIA Collective. By accessing or using our website, purchasing our products, or engaging with our services, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. ABOUT GRACIA COLLECTIVE
GRACIA Collective is a sensory lifestyle brand focused on thoughtfully designed products for children and families, including sensory-friendly apparel, weighted products, calming accessories, and related lifestyle offerings.
Throughout this website, the terms “we,” “us,” and “our” refer to GRACIA Collective.
2. ONLINE STORE TERMS
By using this website, you confirm that:
You are at least 18 years old or have permission from a parent or legal guardian.
The information you provide during checkout is accurate and complete.
You will not use our products or website for any unlawful or unauthorised purpose.
We reserve the right to refuse service, cancel orders, or limit quantities at our discretion.
3. PRODUCT INFORMATION
We aim to ensure all product descriptions, colours, imagery, and specifications are presented as accurately as possible. However:
Colours may vary slightly depending on device screens and lighting.
As some products are handcrafted or made in small batches, minor variations may occur.
Product photography is intended for illustrative purposes.
Our products are designed to support comfort and sensory wellbeing, but they are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.
4. WEIGHTED PRODUCTS & SUPERVISION
Certain products sold by GRACIA Collective, including weighted blankets, lap pads, and swings, should be used responsibly and under appropriate adult supervision.
By purchasing these products, you acknowledge that:
You are responsible for selecting an appropriate size and weight.
Products should be used according to age and developmental suitability.
Children should always be supervised when using swings or weighted products.
Our products should not be used as a substitute for medical or therapeutic advice.
If you have concerns regarding sensory regulation, sleep, mobility, respiratory conditions, circulation, or other health considerations, please consult a qualified healthcare professional before use.
5. PRICING & PAYMENT
All prices are listed in South African Rand (ZAR) unless otherwise stated.
We reserve the right to adjust pricing, discontinue products, or correct pricing errors at any time without prior notice.
Payment must be received in full before any order is processed or dispatched.
We currently accept payments through secure third-party payment providers integrated into our website.
6. MADE-TO-ORDER & LEAD TIMES
Certain GRACIA Collective products are produced in limited quantities or made to order.
Estimated production and dispatch timelines are provided as guidelines only and may vary depending on demand, material availability, and production schedules.
By placing an order, you acknowledge that:
Some products may require additional production time.
Delivery timelines are estimates and not guarantees.
7. SHIPPING & DELIVERY
We deliver within South Africa and selected international regions.
Shipping costs are calculated at checkout and are separate from product pricing unless otherwise stated.
GRACIA Collective is not responsible for:
Courier delays
Customs delays or import duties
Incorrect delivery addresses supplied by customers
Lost or stolen parcels once marked as delivered by the courier
Customers are responsible for any customs duties or import taxes applicable in their country.
8. RETURNS & EXCHANGES
Due to the nature of our products and hygiene considerations, certain items may not be eligible for return.
We accept returns or exchanges only if:
The item is unused and in original condition
The return request is submitted within [7–14] days of delivery
Proof of purchase is provided
Custom-made, personalised, clearance, or made-to-order items are non-refundable unless faulty.
If an item arrives damaged or defective, please contact us within 48 hours of receiving your order at [Insert Email Address].
9. INTELLECTUAL PROPERTY
All website content, including logos, branding, product designs, imagery, graphics, text, packaging concepts, and marketing materials, are the intellectual property of GRACIA Collective and may not be copied, reproduced, distributed, or used without written permission.
10. PRIVACY
Your privacy is important to us. Personal information collected through this website is used only for order processing, customer communication, and improving your experience with GRACIA Collective.
We do not sell or share your personal information with third parties except where necessary for payment processing, shipping, or legal compliance.
11. LIMITATION OF LIABILITY
To the fullest extent permitted by law, GRACIA Collective shall not be liable for any indirect, incidental, special, or consequential damages arising from:
The use or misuse of our products
Delays in delivery
Website interruptions
Allergic reactions or sensitivities
Improper supervision or use of products
Customers use all products at their own discretion and responsibility.
12. WEBSITE USE
You agree not to:
Attempt to interfere with website security or functionality
Use the website for fraudulent purposes
Reproduce or exploit website content without permission
We reserve the right to suspend access to any user who breaches these Terms & Conditions.
13. CHANGES TO TERMS
GRACIA Collective may update or revise these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any updated terms.
14. CONTACT
For questions regarding these Terms & Conditions, please contact:
GRACIA Collective
Email Address: kay@graciacollective.com
Website: www.graciacollective.com
© GRACIA Collective. All rights reserved.