At GRACIA Collective, each piece is thoughtfully designed and carefully prepared with intention, comfort, and quality in mind.
We hope you love your order. However, if something is not quite right, please review our return guidelines below.
RETURNS ELIGIBILITY
We accept returns or exchanges on eligible items within 7 days of delivery.
To qualify for a return or exchange, items must:
Be unused, unworn, and unwashed
Be returned in original packaging
Include all tags and accompanying materials
Be in resalable condition
Proof of purchase is required for all returns.
NON-RETURNABLE ITEMS
For hygiene, safety, and made-to-order reasons, the following items are non-returnable unless faulty:
Underwear and intimate garments
Personalised or custom-made items
Made-to-order weighted products
Sensory regulation products that have been used
Clearance or sale items
Gift cards
FAULTY OR DAMAGED ITEMS
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
Your order number
A description of the issue
Clear photographs of the product and packaging
Once reviewed, we will arrange a replacement, exchange, store credit, or refund where applicable.
RETURN PROCESS
To request a return or exchange, please email:
Subject line: RETURN REQUEST – Order #[Insert Order Number]
Please include:
Full name
Order number
Item(s) being returned
Reason for return
Whether you prefer an exchange, store credit, or refund
Once approved, return instructions will be provided.
SHIPPING COSTS
Customers are responsible for return shipping costs unless:
The incorrect item was sent
The item is faulty or damaged upon arrival
Original shipping fees are non-refundable unless required by law.
We recommend using a tracked courier service, as GRACIA Collective cannot be held responsible for parcels lost in transit.
REFUNDS
Approved refunds will be processed to the original payment method within 7–14 business days after the returned item has been received and inspected.
Please note:
Refund processing times may vary depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error.
EXCHANGES
Exchanges are subject to product availability.
If your requested replacement item is unavailable, we may offer:
Store credit
An alternative product
A refund where applicable
CONTACT
For all return and exchange enquiries, please contact:
GRACIA CollectiveEmail: kay@graciacollective.com
Website: www.graciacollective.com
Thank you for supporting intentional sensory living through GRACIA Collective.