Effective Date: 30-May-2026
GRACIA Collective (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, subscribe to our communications, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
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1. INFORMATION WE COLLECT
We may collect the following types of personal information:
Personal Information
* Full name
* Email address
* Phone number
* Billing and shipping address
* Payment information
* Order history
Technical Information
* IP address
* Browser type
* Device information
* Website usage data
* Cookies and analytics information
Communication Information
* Customer service enquiries
* Newsletter subscriptions
* Survey responses or feedback
* Concierge order requests
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2. HOW WE USE YOUR INFORMATION
We use your information to:
* Process and fulfil orders
* Provide customer support
* Communicate regarding purchases or enquiries
* Improve our website and customer experience
* Send marketing communications where consent has been provided
* Prevent fraud and maintain website security
* Comply with legal obligations
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3. PAYMENT SECURITY
Payments made through our website are processed via secure third-party payment providers.
GRACIA Collective does not store or have direct access to your full banking or card details.
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4. SHARING OF INFORMATION
We do not sell, rent, or trade your personal information.
We may share limited information with trusted third parties only where necessary to operate our business, including:
* Payment processors
* Courier and delivery providers
* Website hosting services
* Marketing and analytics providers
* Legal or regulatory authorities where required by law
All third parties are expected to maintain appropriate confidentiality and data protection standards.
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5. COOKIES & ANALYTICS
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site.
Cookies may help us:
* Remember your preferences
* Analyse website traffic
* Improve website functionality
* Support marketing and advertising efforts
You may disable cookies through your browser settings, although some website functions may be affected.
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6. MARKETING COMMUNICATIONS
If you subscribe to our newsletter or marketing updates, we may send you information regarding:
* Product launches
* Podcast updates
* Events and exhibitions
* New collections
* Brand news
You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
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7. DATA SECURITY
We take reasonable technical and organisational measures to protect your personal information from:
* Unauthorised access
* Loss
* Misuse
* Disclosure
* Alteration or destruction
While we strive to protect your information, no online platform can guarantee absolute security.
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8. CHILDREN’S PRIVACY
GRACIA Collective designs products for children; however, our website and services are intended for use by adults, parents, and caregivers.
We do not knowingly collect personal information directly from children.
9. YOUR RIGHTS
Depending on your location and applicable laws, you may have the right to:
* Access your personal information
* Request corrections to inaccurate data
* Request deletion of your information
* Withdraw marketing consent
* Object to certain uses of your data
To exercise these rights, please contact us using the details below.
10. THIRD-PARTY LINKS
Our website may contain links to external websites or services.
GRACIA Collective is not responsible for the privacy practices or content of third-party websites.
11. POLICY UPDATES
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Updated versions will be posted on this page with a revised effective date.
12. CONTACT
For privacy-related questions or requests, please contact:
GRACIA Collective
Email: kay@graciacollective.com
Website: www.graciacollective.com